Property Information
As the longest-running yoga retreat center near Sydney, we offer year-round wellness getaways. Our retreats invite guests to immerse themselves in a serene environment where they can relax, reset, and refocus on their well-being, reconnecting with themselves on a deeper level while enjoying the rejuvenating benefits of yoga, mindfulness, and holistic practices.
Property Name: Heart & Soul Retreats
Street Address: 51 Lady Carrington Road
City : Otford - New South Wales
Postal Code : 2508
Phone: +61 2 4294 1765
Amenities
- Air conditioning
- All-inclusive meals
- Beach
- Breakfast Buffet
- Fire extinguishers
- Garden
- Guest parking
- Internet
- Massage
- Non-smoking rooms
- Smoke alarms
- Smoke-free property
- Spa
- Terrace
- Towels changed upon request
- Yoga
- Lunch Buffet
- Dinner Buffet
Check-in/Check-out Policies
This property has the following check-in and check-out times and policies:
Check-In: 2:30 PM
Check-Out: 10:00 AM
Property and Cancelation Policies :
CancelationHS Retreat Refund and Cancelation Policy (Overnight stay)
- All bookings at HS are non-refundable.
- More than 7 days before arrival: Bookings may be rescheduled to any available date within a 12 month period. A maximum of one re-schedule is permitted per booking.
- Less than 7 days before arrival: Rescheduling is NOT permitted. However the booking may still be transferred to another person.
- All bookings are transferable to another person.
- Once checked in, early departures can not be rescheduled and are non- refundable. The remainder of your stay will be forfeited.
All cancelation, rescheduling and transfer requests must be made via email.
HS DAY Retreat Refund and Cancelation Policy (Day-pass | no accommodation)Cancelation
- More than 2 days before arrival will incur a $20 fee.
- Less than 2 days before arrival is non-refundable.
- More than 2 days before arrival, day passes may be rescheduled to any available date within a 12 month period. A maximum of one reschedule is permitted per booking.
- Less than 2 days before arrival incurs a 100% charge.
- All bookings are transferable to another person.
- Day passes are valid from 6am - 9pm on the day of your booking only. Late arrivals or early departures can not be rescheduled or refunded in part or full. Credit notes are not provided.
All cancelation, rescheduling and transfer requests must be made via email.
HS Promotional Offers (General Terms & Conditions)
- Available for new bookings ONLY! Existing bookings can not be changed to take advantage of the offer.
- Available for bookings made during the promotional period only
- Bookings are non-refundable and credits will not be provided - purchase is final.
- Bookings may be rescheduled for dates inside the original promotional period only.
- Bookings can not be rescheduled for dates outside of the promotional period.
- Bookings are transferable to another person.
- Promotions, unless otherwise stated, do not apply to shared rooms or day passes.
- Promotion can not be used in conjunction with any other offer.
All cancelation, rescheduling and transfer requests must be made via email.
HS Spa Bookings and Cancelation PolicyCancelation
- Can be made more than 24hrs prior to treatment.
- Less than 24hrs before treatment: 100% charge.
- Can be made more than 24hrs prior to treatment.
- Less than 24hrs before treatment: 100% charge.
- All bookings are transferable to another person.
All cancelation, rescheduling and transfer requests must be made via email.
Terms and Conditions
We strive to create an intimate community atmosphere during your stay, and we only accommodate a limited number of guests. The following guidelines help to ensure Heart & Soul Retreats runs smoothly.
Heart & Soul Retreats is nestled in the Royal National Park and accessible by driving over a heritage weir/water bridge or by foot. In times of high or sustained rainfall, entrance to our premises may be impeded. If the weir water levels are below the red safety marker, it is safe to cross by vehicle. Please note the red safety marker indicates safety by vehicle.Wet Weather Conditions
- If assistance is required to cross the weir while the water levels are below the red safety marker, or the heritage weir is unsafe to cross by foot, our team is happy to assist with a vehicle concierge. No fees apply, however there may be a wait time. This is offered provided that it is safe for our team to provide the service. Official concierge times commence 9:30am onwards as per concierge availability.
Spa Healing Centre - Cancellation & Refund Policy
- Spa Healing Centre bookings must be paid in full at the time of booking to secure the session. If your session is not paid, it will be cancelled after 24 hours and your appointment time will be bookable by other guests.
- Bookings must be made with at least 24 hours notice for our therapists.
- For cancellations of healing room services with less than 24 hours notice, no refunds apply. Refunds are available for cancellations with more than 24 hours notice.
Code of Conduct
Please read the Code of Conduct carefully. If you do not comply with the Code of Conduct, we reserve the right to ask you to leave the Retreat. Should you be asked to leave the Retreat you will forfeit your accommodation fee.Eligible Guests
- Booking can only be made by persons over 18 years old.
- Age restrictions - We only accommodate guests between the ages of 16 to 18 when accompanied by an adult.
- Pregnancy - As we do not have antenatal-trained yoga teachers, pregnant women attend at their own risk. We advise you to seek medical advice before attending a yoga class.
- Wheelchair access - Due to the geography of our site and the age of the building, the building is not wheelchair accessible and we do not have accessible rooms or bathrooms.
Dietary Requirements
- Dietary requirements must be provided 7 days prior to arrival.
- While we endeavor to meet dietary requirements, as we are a small business, we may not be able to meet all food requirements.
- Generally, we are unable to modify menus for food preferences.
- If you choose not to stay with us because we are unable to meet your dietary requirements, and you provide seven days’ notice, we will provide a full refund.
Payment Method
- Your booking must be paid for in full before arrival. This includes any surcharges and additional guests.
- Your booking is only considered CONFIRMED once your payment is received by Heart & Soul Retreats.
- Payment will be made at the time we receive your credit card details. If sufficient funds are not available or your payment is declined for other reasons, we will contact you via email.
- We accept MasterCard and VISA only.
- Our preferred payment method is via EFTPOS/credit card, but we are also happy to receive payments via Bank Transfer.
- For international bank transfers, Heart & Soul applies a surcharge of AU$12 per transaction to cover the banking fees.
Limitation of Liability
- As with any physical activity, it is important that before beginning any fitness regime, you consult with your healthcare professional to ensure that you are mindful of your current health and any medical and health restrictions that may apply to you. Heart & Soul Retreats accepts no liability for any injury, loss of property, or death resulting from attending our retreat space. When attending our yoga classes you practice at your own risk.
- We do not accept responsibility for any personal items which are left, lost, damaged or used without permission at Heart and Soul Retreats.
- At times, we take photographs on the property as well as throughout the program – including meal times, yoga classes, and workshops. In booking with us, you provide us with your permission to be photographed, and for these photos to be used in our marketing materials.
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